Refund policy
Return & Refund Policy
Overview
At Hamasat Al Dokoon, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you. This Return & Refund Policy explains the terms, conditions, and procedures for returning products and receiving refunds.
Return Policy
Eligibility for Returns
-
Items must be unused, unopened, and in their original packaging.
-
Returns must be initiated within 7 days from the date of delivery.
-
A valid proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
-
Gift cards
-
Personalized or custom-made products
-
Items marked as Final Sale
How to Initiate a Return
Contact Us:
Email us at hamastaldokoon@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
Authorization:
Our customer support team will review your request. If approved, you will receive return authorization along with shipping instructions.
Pack & Ship:
Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Please use a trackable shipping method for your return.
Return Shipping Costs
Customer Responsibility:
Customers are responsible for all return shipping charges. Shipping costs are non-refundable.
Damaged or Defective Items:
If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
Refund Policy
Refund Processing Time
-
The return window is 7 days from delivery.
-
Once a return is approved, the refund will be initiated within 5–7 working days.
Processing Refunds
-
After receiving and inspecting the returned item(s), we will notify you regarding the approval or rejection of your refund.
-
If approved, the refund will be credited to your original payment method within 5–7 working days.
Partial Refunds
Partial refunds may be granted at our discretion for items that are:
-
Not in original condition
-
Damaged or missing parts not caused by our error
Late or Missing Refunds
If you have not received your refund:
-
Recheck your bank account.
-
Contact your bank or credit card provider, as processing times may vary.
-
If the issue persists, contact us at hamastaldokoon@gmail.com.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same product, please contact us at hamastaldokoon@gmail.com for further assistance.
Contact Us
For any questions regarding this Return & Refund Policy, please reach out to us:
Hamasat Al Dokoon
📧 Email: hamastaldokoon@gmail.com
📞 Contact No: +971 50 388 9099
📍 Address:
Ajman,
United Arab Emirates (UAE)
