Shipping policy

Shipping Policy

At Hamasat Al Dokoon, we are committed to delivering your orders promptly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related terms. By placing an order with us, you agree to the conditions stated below.

Shipping Destinations

We currently ship to the following locations:

  • United Arab Emirates (UAE)

  • International destinations (available countries will be shown at checkout)

Processing Time

Order Processing: Orders are processed within 1–3 business days after order confirmation (excluding weekends and public holidays).

Shipping Notification: Once your order has been dispatched, you will receive a shipping confirmation notification.

Shipping Rates & Delivery Estimates

United Arab Emirates (UAE)

  • Estimated delivery time: 1–3 business days

International Orders

  • Shipping rates: Calculated at checkout based on destination

  • Estimated delivery time: 5–15 business days, depending on the destination and customs clearance

Shipping Confirmation & Order Tracking

Tracking Information: A tracking number will be shared via email once your order is shipped.

Order Tracking: You may track your shipment using the provided tracking link or through the “Order Tracking” section on our website.

Customs, Duties & Taxes

Customs Charges: International shipments may be subject to customs duties, taxes, or import fees as determined by the destination country.

Customer Responsibility: Hamasat Al Dokoon is not responsible for customs fees, duties, or taxes applied to your order. All such charges are the responsibility of the customer.

Shipping Restrictions

PO Box Addresses: We do not ship to PO Box addresses.

Restricted Items: Certain products may be restricted in specific countries. If your order includes a restricted item, we will notify you and assist with alternative solutions.

Delivery Issues

Delayed Deliveries

While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as courier delays, customs clearance, or force majeure. Hamasat Al Dokoon is not responsible for delays caused by shipping carriers or customs authorities.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately with your order number and relevant details. We will coordinate with the shipping partner to resolve the issue as quickly as possible.

Contact Us

For any questions or concerns regarding this Shipping Policy, please contact us at:

Hamasat Al Dokoon

📧 Email: hamastaldokoon@gmail.com
📞 Contact Number: +971 50 388 9099

📍 Address:
Ajman,
United Arab Emirates (UAE)